Terms of service
Welcome to Iconic Living (operated by Tame Furniture LTD). By accessing our website (https://iconicliving.ca/), purchasing our products, or utilizing our customer care and communication services, you agree to comply with and be bound by the following Terms of Service.
1. Mobile & Text Messaging (SMS) Terms
By opting in to receive SMS messages from Iconic Living via our website forms, showroom visits, or phone inquiries, you agree to the following terms:
Program Description: Iconic Living provides customer care text messaging to communicate with clients regarding product inquiries, custom furniture quotes, showroom appointments, white-glove delivery scheduling, and order status updates.
Message Frequency: Message frequency varies depending on your interactions with us, pending quotes, and active order status.
Cost: Message and data rates may apply for any messages sent to you from us and to us from you.
Opt-Out / Unsubscribe: You can cancel the SMS service at any time. Just text STOP to any message you receive from us. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up or contact us as you did the first time.
Support / Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at info@iconicliving.ca or +1 (905) 849-0020.
Carriers & Liability: Wireless carriers are not liable for delayed or undelivered messages.
Privacy: Respecting your privacy is paramount. Please review our Privacy Policy to understand how we collect and safeguard your mobile information.
2. Sales, Deposits, and Payments
All deposits and sales are final. No exchanges or refunds.
Pick-up or delivery dates will be confirmed once the full balance is paid 15 days prior to the date. No changes can be made to the invoice after the deposit is placed.
Initial deposits made on an invoice in reference to original products are non-transferable to another product or invoice.
Prior to delivery, the balance on the invoice must be paid in store; otherwise, the delivery date will be rescheduled until the balance is paid in full.
Property remains with Iconic Living until full payment is received.
All layaway orders will be processed once full payment is received.
Iconic Living reserves the right to cancel an invoice and refund the customer’s money if a product is out of stock or discontinued.
3. Pick-Up and Delivery Terms
It is the customer’s responsibility to arrange for assistance during pick-up. Iconic Living is liable to place the product at the dock for customer loading. We are not responsible for any damages during the process of loading or unloading goods into the customer’s vehicle.
Customers will be notified 72 hours prior to the scheduled pick-up or delivery date. All delivery dates are approximate and subject to change due to manufacturing or logistics delays beyond our control.
Customers must pick up products within 10 days of the scheduled date. If a customer fails to do so, a warehouse storage surcharge of $20/day will be applied to the invoice.
A re-delivery charge of $100 will apply if the customer is not on site to accept a scheduled delivery.
Access into the building for delivery is the sole responsibility of the buyer. The buyer must ensure that furniture will fit into the desired area. If hoisting, removing permanently affixed doors/fixtures, or other unusual methods are required, all associated costs are assumed by the buyer.
Iconic Living is not responsible for damages to private property during delivery, nor for the removal of existing furniture, packing materials, or garbage unless explicitly paid for by the customer.
4. Floor Models, Warranties, and Inspection
All floor model items are sold on an “as is” basis with absolutely no refunds or cancellations.
It is the sole responsibility of the purchaser to inspect all goods prior to pick-up or delivery by carrier. Once goods are accepted and signed for in good order, no claims will be accepted (excluding manufacturer warranties).
Upholstery fabrics are not guaranteed against wear or fading unless covered by a specific manufacturer or extended fabric guarantee.
All claims for repair of merchandise delivered by our delivery service must be reported within 24 hours of delivery. Any damaged items picked up by the customer must be reported via email within 24 hours to orders@iconicfurniture.ca, and it is the customer's responsibility to return the item to the showroom.
All processed defects or issues will be evaluated within 30 business days from the receipt of photo documentation sent to orders@iconicfurniture.ca.
5. Contact Information
Legal Entity Name: Tame Furniture LTD (DBA Iconic Living)
Showroom Address: 485 Trafalgar Rd, Oakville, ON, Canada
Customer Support Phone: +1 (905) 849-0020
Email: info@iconicliving.ca
Website: https://iconicliving.ca/