Terms of service

1. All deposits and sales are final. No exchange or refunds.
2. Pick up or delivery dates will be confirmed once the full balance is paid 15 days prior to the date. No changes can be made to the invoice after the deposit.
3. Initial deposit that is made on the invoice in reference to the original products are non transferable to another product or invoice.
4. Prior to a delivery the balance on the invoice must be paid in store otherwise the delivery date will be changed until balance is paid in full.
5. It is the customer’s responsibility to arrange for assistance during pick up. Iconic Furniture is liable to place the product at the dock for a customer to pick up. We are not responsible for any damages during the process of loading or unloading goods to the customer’s vehicle.
6. All floor model items are sold on “as is” basis. Absolutely no refunds or cancellations.
7. Customers will be notified 72 hours prior to the scheduled pick up date or delivery date. All delivery dates are approximate and can be subject to change. Customers must pick up the products within 10 days of the scheduled date. If a customer fails to do so than a warehouse surcharge of $20/day will be applied to the customer’s invoice.
8. A re-delivery charge will apply if the customer is not on site to accept the delivery that was scheduled. The re-delivery fee will be $100.
9. At the point of sale Iconic Furniture will provide an estimated pick up or delivery date. Any delays that do occur from the manufacture are beyond Iconic Furniture’s control and that does not give the buyer the right to cancel.
10. It is the sole responsibility of the purchaser to inspect all goods prior to pick up or delivery by carrier. Once goods are accepted and signed for in good order, no claims will be accepted. The only exception is the manufacture’s warranty on the product.
11. Upholstery fabrics are not guaranteed to Iconic Furniture by the mills. We are not responsible for fading or wear of materials unless covered by a specific fabric guarantee. All colours and fabrics during the selection process are matched on the invoice with the fabric code.
12. All complaints, defects, damages, issues, missing products will be processed in 30 business days from the date the pictures are emailed to us. All emails are to be sent to orders@iconicfurniture.ca
13. Purchaser acknowledges that they have the option to purchase an extended warranty.
14. All claims for repair of merchandise by our delivery service shall be reported within 24 hours of delivery, otherwise merchandise will be deemed to be free from damage.
15. Any damaged item that was picked up by the customer must be emailed to orders@iconicfurniture.ca within 24 hours. It is the customer’s responsibility to bring the damaged item back to Iconic Furniture’s showroom.
16. Iconic Furniture reserves the right to cancel an invoice and refund the customers money if the product is not in stock or discontinued.
17. Property remains with Iconic Furniture until full payment is received.
18. Access in to the building for delivery of merchandise is responsibility of the buyer. It is the buyer’s responsibility to ensure that the furniture will fit into the desired area. If hoisting or other unusual methods are required, including removing permanently affixed parts of the building the cost will be assumed by the buyer. If access is not available for any reason the buyer is liable to Iconic Furniture for all costs incurred in connection with the attempted delivery of the merchandise.
19. Customer is solely responsible to check if the goods can fit into the desired area. No exchange or refunds.
20. Iconic Furniture is not responsible for any damages to private property during delivery.
21. All lay away orders will be processed once full payment is received.
22. Iconic Furniture is not responsible for the removal of packing or garbage at the time of delivery unless paid by customer.
23. Iconic Furniture is not responsible for the removal of any existing furniture. It is the customer’s responsibility to empty out the area prior the delivery date.